Telephone 02 6971 8868
Payment, Shipping and Returns
FESTIVE Season Closure
Please note that we will be closed from Friday 22nd December (inclusive) and Friday 19th January 2018 (inclusive) all orders placed online within that period will be shipped week beginning the 22nd January 2018
Please DO NOT order if you are not prepared to wait until our return
Products and Prices
2.2 You will be invoiced for goods at prices current at the date of dispatch.
2.3 You agree that goods which are in pack multiples will be supplied to you only in pack multiples.
2.4 All prices are invoiced per item inc GST, GST total is also shown on each invoice.
2.5 You agree that the minimum order to be placed and paid by credit card which we shall accept will be $10.00.
3. Shipping & Handling
3.2 You agree that you will be responsible for all delivery costs unless otherwise stated. Mary Staggs Detox expressly reserves the right to amend your invoice, should actual freight costs exceed the amount already paid. You agree that Mary Staggs Detox may debit your account accordingly.
3.3 You agree that freight charges automatically applied to your order may be varied depending on your delivery address. Delivery from our place of business to remote or international locations may incur additional charges.
3.4 Large items such as Detox Foot Spa's or bulk orders may also incur additional delivery charges and we reserve the right to adjust these charges as may be appropriate.
3.5 You or your agent must be at your delivery address to take delivery of goods.
3.6 We will not be liable for damage to or loss of goods left on your instructions at your unattended delivery address or delivered to the carrier, regardless of the method of shipping. Claims for loss or damage of products are the responsibility of the purchaser and should be reported to the appropriate carrier. We will NOT accept loss or damage of goods in transit that have NOT been insured.
Should you require your order insured please contact us prior to dispatch.
3.7 Additions to orders will be treated as separate orders. You will receive a separate Invoice, dispatch and freight charge once the initial order has been packed and processed. Orders should reach your door in approximately 10 business days or less, unless your item is on back order. If the back ordered item would take more than 30 days, we will notify you by E-mail. Usually back orders don’t take that long.
4.2 We will not accept returns of goods any later than fourteen days (14) after the date on the invoice. Exclusions apply see (4.4a - 4.4c).
4.3 Returned goods must be accompanied by a photocopy of the invoice relating to them and our RAN please contact for this prior to returning as goods without RAN on the package will not be accepted.
4.4 We will not accept returns of goods that are not in the same condition as when supplied.
There is a mandatory NON REFUNDABLE DEPOSIT of $1,500 required for all Mary Staggs Detox™ Foot Baths Orders should your order be cancelled prior to shipment we reserve the right to retain the deposit to cover our costs involved in re-allocating the system for resale.
4.4c Mary Staggs Detox DOES NOT accept returns on Ionic Detox Foot Bath Systems or Consumables due to Health and Hygiene Issues, as they CANNOT be re-stocked.
Our Systems are made up of NON RETURNABLE Consumables and as such due to the nature of these products we DO NOT accept returns. Once they are being utilized, the Consumables are NOT able to be returned or re-stocked as they form a major part of the saleable value of our systems.
Items that we deem to be Consumables are the arrays, cleaning solution, cleaning solution tub, Himalayan salts, Foot Basins and Liners ONCE USED and for obvious reasons these are NON Returnable and CANNOT be re-stocked.
4.4d Detox Foot Patches, Lunette Menstrual Cups, Body Wrap Products and Ear Candles because of Health issues these cannot be returned.
4.5 Should you return goods not subject to clauses 4.1- 4.3 ( a ) we will require you to pay for the goods in full; (b) we will charge a restocking fee of 25% on all returns of goods supplied as ordered with the exception of Special Offer items these are Non-Returnable or Refundable all sales are FINAL
4.6 We will not be liable for claims under warranty unless you provide our invoice as proof of date of purchase.
CLEANING FLUID.. please be advised that the "Cleaning Fluid" supplied with our Detox Foot Spa's System cannot be shipped outwith Australia, details of where to purchase an alternative product will be emailed to you on receipt of your order and also included within you system instructions.
We apologize for this but it is out with our control. (At the moment we are able to sent our Cleaning Solution in a Powder Format)